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Order Processing

  1. After placing an order, you will receive an automatically generated email confirming that we have received your order.

  2. Orders are processed on business days from 09:00 to 14:00. If an order is placed after 14:00, it will be processed on the next business day.

  3. You will receive a second email with an invoice for payment or a shipping number.

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Orders are dispatched within 1-3 business days after payment is received.

If an item is out of stock, delivery times may be extended.

In such cases, customers will be promptly informed via email.

Attention!

Mon Platin products from our online store are available only to residents of Latvia.

Product Delivery

  • In-Store Pickup Address: Klērs Studija, Rīga, Artilērijas iela 67

You can collect your order at Klērs Studija, Riga, Artilērijas Street 67.

Here you can find the store's opening hours.

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After placing an order, we will contact you via email to inform you when your order is ready for pickup. If the order is not collected within 3 calendar days, it will be canceled.

To collect your order, you must present an identity document and the order number.​

Delivery Time: 0-2 business days.

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  • Delivery to Omniva Parcel Lockers

Cost: €2.5 (payment via invoice) or €3.5 (payment via parcel locker)

If you choose delivery to Omniva pickup points, your order will be delivered within 1-3 business days from the shipping date.

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Important! Delivery is only possible if the package size does not exceed (39 x 38 x 64 cm) and weight (up to 30 kg).

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Once your order arrives at the Omniva terminal, you will receive an SMS with a code on the phone number provided during checkout. You must collect your parcel within 7 days of receiving the notification.

To collect your parcel from the Omniva terminal:

  1. Press "Receive Parcel" on the terminal screen.

  2. Enter the code from the SMS or email.

  3. Take your parcel and close the locker door (make a payment if need)

  4. Confirm receipt of the goods by pressing "Confirm" on the screen.

  • Courier Delivery

For bulky orders (over 30 kg), courier delivery is available.

When placing an order, select the option "Pick up at Artilērijas ielā 67" and contact us:

Delivery Time: 2-4 business days.

Delivery Cost: Calculated individually.

Payment Methods

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  1. Cash or card payment upon pickup (Artilērijas ielā 67).

  2. Bank transfer – we will provide an invoice for payment.

  3. Credit card payment at Omniva parcel locker – additional fee of €3.5 applies.

International Shipping

Shipping within the EU

  • Cost: from €6.99, calculated individually based on package size and weight.

  • Shipment is sent after full prepayment.

  • Delivery time: 6-14 days depending on the region.

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Shipping to other countries (UK, USA, Asia)

  • Cost: from €10, calculated individually based on country and package dimensions.

  • Shipment is sent after full prepayment.

  • Delivery time: 6-21 days depending on the region.

  • Important! Taxes and duties required by the recipient's country are not included in the shipping cost.

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